Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number, and delivery address;
• order, return, payment status, and customer-service information;
• account details and preferences;
• device, browser, IP address, and website usage information; and
• marketing preferences and communications with us.

Payment card details are handled by our payment providers and are not stored directly by Iconic Locks.

2. How we use your information

We use personal information to:

• process, deliver, and manage your orders and returns;
• provide customer support and maintain your account;
• operate, secure, and improve our website and services;
• prevent fraud and comply with legal obligations; and
• send marketing where you have consented or where permitted by law.

3. Our legal bases

We process information where it is necessary to perform a contract with you, comply with law, pursue our legitimate business interests, or where you have given consent. You may withdraw consent at any time.

4. Sharing your information

We may share the minimum information necessary with trusted providers that support payments, delivery, website hosting, analytics, email, fraud prevention, and customer service. We may also disclose information where required by law or in connection with a business sale or reorganisation. We do not sell your personal information.

5. Cookies

We use essential cookies to operate the website and may use optional analytics or marketing cookies to understand performance and improve your experience. You can manage cookies through your browser settings, although disabling essential cookies may affect website features.

6. Data retention

We retain personal information only for as long as needed for the purpose for which it was collected, including to meet accounting, tax, legal, fraud-prevention, and dispute-resolution requirements.

7. Security and international transfers

We use reasonable technical and organisational safeguards to protect personal information. Some service providers may process information outside your country; where required, we use appropriate legal safeguards for those transfers.

8. Your rights

Subject to applicable law, you may ask to access, correct, delete, or restrict use of your information; object to certain processing; request a portable copy; or withdraw consent. You may also unsubscribe from marketing using the link in any promotional email.

9. Children's privacy

Our website is not intended for children, and we do not knowingly collect personal information from children without appropriate permission.

10. Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. The latest version and its effective date will always appear on this page.

11. Contact us

To ask a privacy question or exercise your rights, please use our Contact Us page. You may also have the right to complain to your local data protection authority.